A better future for public services
The way we design and deliver public services in Wales is broken.
But it doesn’t have to stay that way.
Right now, too many services are reactive, slow, and failing to meet people’s needs. The public sector is under pressure. This is particularly evident in crucial areas like local government and the NHS, where the vast majority of people in Wales experience public services day-to-day. Funding is tight. The list of urgent challenges is growing — and so is the gap between what people expect and what services can deliver.
It’s time for a new approach.
Transform Wales is a collective of experienced digital and design leaders who believe in a better way: one rooted in openness, trust, and modern ways of working.
We’ve seen what works. We’ve helped lead change. And we know that now is the moment to act.
For a government that works smarter. For services that earn people’s trust. For a Wales that leads by example.