Jo is a passionate service designer with a strong focus on government, social housing, and the charity sector. She’s the lead organiser of the GovCamp Cymru unconference.
After a decade in local government, Jo founded Service Works to improve public services through design. She is a trained coach, accredited Master Service Designer, and also works as a consultant, trainer, and facilitator.
Over the years, Jo has worked with organisations including DWP, Audit Wales, The Pensions Regulator, and Welsh Government.
She lives in Cardiff with her husband and teenage girls, and in her spare time you’ll find her playing drums and cycling, though rarely both at once!
Working in the open is a powerful governance tool that provides leaders with earlier visibility into work, allowing them to identify risks and steer outcomes before they become costly crises. If you feel accountable for outcomes, risk, reputation and public …
This report outlines a strategy for transforming Welsh public services, not only to meet the urgent demands of the present but to deliver on the vision of the Well-being of Future Generations (Wales) Act 2015. We can ensure a prosperous, resilient, healthier, …