A call to action

Wales can’t afford to fall further behind.

Our public services are being held back by outdated systems, fragmented leadership and short-term fixes. People are frustrated. Trust is eroding. And the potential of our nation is being wasted.

It doesn’t have to be this way.

This report sets out a better path: modern, people-centred public services designed for the real world. Services shaped by evidence, delivered by empowered teams, and improved continuously, not once a decade.

To make it real, the next Welsh Government must act with courage. Not in four years — now.

We need:

• bold leadership with a clear mandate for change
• long-term investment in people and skills
• funding models that support learning, not legacy

This is more than digital reform. It’s how we build a more resilient, responsive Wales — one that works for everyone, for generations to come.

The choice is clear. Stay stuck. Or lead the way.