Making this real
Grounding our 'better way' in practice.
Fully adopting the approach set out in this report means changing how the Welsh Government designs policy and delivers services.
To illustrate, we’ve sketched what the first 100 and 1,000 days might look like in two areas:
- Delivering a new National Care and Support Service
- Reforming the planning system (through the new Infrastructure (Wales) Act 2024)
These examples ground our ‘better way’ in practice, but the same model could be applied to other priorities – from justice reform to decarbonisation.
The model: a better way of delivery
Our approach rests on five principles:
- Set direction early – publish a clear political statement of intent and outcomes to create a unifying ‘North Star’.
- Build empowered teams – multidisciplinary groups with policy, operational, digital and frontline expertise, led by a senior service owner with direct access to ministers.
- Start with users – map the needs and pain points of people and staff, rather than locking in solutions.
- Test, learn, adapt – run small experiments with rapid feedback loops, scaling what works and discarding what doesn’t.
- Work in the open – share progress regularly through updates, open data and public briefings to build trust and accountability.