Hi everyone, helo bawb!
It’s been a busy month for Transform Wales.
We were delighted to host our first event with TransformGov Talks, bringing people together in Cardiff and online to hear practical stories of public service transformation in Wales. A huge thank you again to everyone who spoke, joined us and contributed to such a lively conversation.
Read our reflections on the Cardiff event
The conversation has also travelled beyond Wales. Transform Wales’ Ann Kempster and Dafydd Vaughan headed to Scotland for another TransformGov Talks session, where they presented ideas from our Transforming public services for a modern Wales report and joined discussions about the future of public services.
It’s been great to connect with people across the devolved nations, compare what we’re learning and explore the challenges and opportunities we share. There’s a lot we can learn from each other – and we hope these conversations are just the start.
Watch the recordings of the TransformGov Talks events
This month’s digital news in Cymru
Rethinking Service Patterns: what’s changing and what’s next
Digital Public Services Wales’ Senior Designer, Adrián Ortega shares how the Service Patterns library is evolving to help teams reuse common approaches when designing end-to-end services. A new Service Patterns Lab will bring people across Welsh public services together to test the model, share expertise and shape what comes next.
From learning to doing – our Visitor Levy user research journey so far
The Welsh Revenue Authority shares how research with accommodation providers is shaping its Visitor Levy service. By learning about the realities of running accommodation businesses, the team has simplified its approach, reduced the amount of data it plans to collect and designed a service that better reflects how people work.
Exploring how to improve test result designs in the NHS Wales App
Transform Wales’ Nia Campbell explains how the NHS Wales App team is redesigning test results to help patients understand what their results mean and what happens next. By bringing together patients, GPs, designers, developers and patient safety colleagues, the team is learning how seemingly simple design changes connect to the wider health service.
A year of service design in NHS Wales
In a two-part series, Lead Service Designer Eri Hirose reflects on her first year working on complex NHS services. Part one explores GP services, including fragmented systems, digital exclusion and the risks of assuming digital is always the answer. Part two looks at school-aged vaccinations, and how research and service design can help reduce manual work, connect systems and create more inclusive end-to-end services.
Introducing the Office for AI: Who we are and what we’re here to do
Deputy Director of Welsh Government’s Office for AI, Mark Jones introduces their work to help public services adopt AI safely and effectively. The Office is focusing on practical guidance, skills and shared learning, taking a problem-led approach to where AI can deliver genuine value rather than adopting technology for its own sake.
Welsh Government partners with AI firm to advance Welsh-language AI
Nation.Cymru reports on a new partnership between the Welsh Government and AI company Cosine to improve how its Lumen AI model understands and processes Welsh. By providing Welsh-language data, resources and expertise, the partnership aims to make emerging AI technologies work better bilingually and support people to use Welsh in their everyday digital lives.
Upcoming events
GovCamp Cymru - Friday 6 November, Cardiff
GovCamp Cymru brings people together to share ideas and experiences of improving public services. The organisers are keen to welcome people who haven’t been before, particularly those working in local authorities. If you work for a local authority, use the special access code LAspecial when booking with your work email. The final general ticket release is at 12:30pm on 15 October.