This month we brought TransformGov Talks to Cardiff for the very first time. At last week’s event at The Bike Lock in Cardiff, two frontline teams showed us what happens when you put users at the heart of delivering services.
There is no shortage of ideas about what needs to improve in health and care in Wales. This month’s newsletter brings together stories that look beneath the headlines. They show that improving healthcare isn’t only about solving today’s problems. It’s about …
One of the biggest reasons public sector change struggles is surprisingly simple. Solutions are often decided before the problem is fully understood. Only later do the harder questions emerge. Starting with problems does not slow delivery down. It helps avoid …