Helo bawb! Hi everyone!

As the year draws to a close, we’ve been taking time to reflect on what’s been a busy and energising year for Transform Wales. Much of the work has happened quietly in conversations, shared thinking and small steps forward, but it’s felt like a year of building real momentum.

We’ve captured some of those reflections in a new blog post, 2025: a year of building momentum .

We also want to say a huge thank you to everyone who’s supported us this year by reading, sharing, challenging our thinking, showing up to events, and donating to our crowdfunder to help us print and share the report. Your support has made this work possible.

2026 Senedd election

With the Senedd election approaching, the next year matters. Decisions made now will shape how public services in Wales are funded, designed and delivered for the next decade.

If you care about the future of public services in Wales and feel that you can get involved, here are a few simple ways:

  • Read and share the report and blog posts. Use them to start conversations in your teams, networks and organisations.

  • Talk about digital and service design beyond “tech”. Ask questions about how services meet real needs, how decisions get made, and who is included and excluded.

  • Join the conversation. Get involved in the Cymru Ddigidol community, attend events, or take part in open discussions like show and tells.

  • Engage politically, in your own way. Ask candidates and parties what their plans are for public services, digital capability and long-term thinking in Wales.

  • Stay connected. Follow our work, share feedback, and help us keep building this in the open.

Change won’t come from one organisation or one report. It will come from many people pulling in the same direction, over time.

This month’s digital news in Wales

Artificial intelligence in primary care
Dr Rebecca Payne, GP and Clinical Senior Lecturer at Bangor University and other authors discuss the growing use of AI in primary care. The paper shows that while AI tools could support diagnosis and reduce pressure on services, their real impact depends on how they are introduced into everyday clinical practice. Primary care is where trust, safety and access are most fragile, and AI must support clinical judgement and relationships, not cut across them.

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Cymru Ddigidol website launches
Since GovCamp Cymru, Benjy Stanton, Monika Swiatek and Nia Campbell have been working on a community project to share digital resources in Wales. The website is now live , and they’d love to hear your thoughts and what else should be included.

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The AI plan for Wales
Welsh Government sets out its AI Plan for Wales , describing how artificial intelligence should be developed and used in ethical, trustworthy ways that align with Welsh values. While the ambition is welcome, the plan leans heavily on future potential. AI will not fix underlying delivery, leadership or capability gaps on its own, and without stronger foundations in how public services work today, there is a real risk that AI adds complexity rather than improving outcomes.

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StatsWales reimagined
Stephanie Howarth, Chief Statistician at Welsh Government explains the work to rebuild and relaunch the StatsWales website in beta, with a focus on making Welsh statistics easier to find, use and share. StatsWales underpins evidence-based decisions across Wales, and a clearer, more usable data service helps everyone from analysts to the public get to the right insight faster.

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Y Pumed Llawr live
Senedd member Lee Waters discusses devolved government and how Wales’ political system works in practice, in a live “Fifth Floor” event. Many public service “digital” blockers are political and structural, and understanding the system helps teams choose tactics that are realistic (and know where influence actually sits).

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Show and tells build trust
Joshua Hunt, Head of Agile Delivery at Digital Health and Care Wales explains how vaccination show and tells helped build trust, shared understanding and momentum across organisations. Regular, open show and tells are a practical way to reduce duplication, surface delivery risks early, and help teams learn together in complex, multi-partner services.

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Service pattern library launches
The Centre for Digital Public Services launched a service pattern library, offering practical, reusable solutions to common problems like applying, booking or paying. It helps teams design digital services that are faster to build, easier to use, and accessible in both Welsh and English.

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A decade of difference
Rob Thomas, Chief Executive at Vale of Glamorgan Council and Tom Bowring, Director of Corporate Resources reflect on ten years of the Well-being of Future Generations (Wales) Act and what it has changed in practice. It highlights the gap between long-term ambition and day-to-day decision-making, and what local government leaders need to do differently to turn the Act into real, sustained change.

Upcoming events

Service pattern library show and tell
CDPS is hosting a show and tell where the team will share progress on the new service pattern library to help public service teams build consistent, user-centred services more quickly.

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Call for speakers
Welsh Government has an open call for speakers and facilitators to contribute sessions and practical workshops for a UX event in 2026.

Nadolig Llawen a Blwyddyn Newydd Dda i bawb! 🎄