Transforming public service requires clear, bold leadership. Leadership that understands the scale of the change we need that’s prepared to challenge and be challenged. Leadership with the vision, authority and staying power to drive lasting change.
Better public services start with the right people. Modern, user-centred services require skills that still aren’t widespread across the Welsh public sector – especially in user research, service design, content design, delivery management and engineering.
Transforming how government works also means transforming how it funds and delivers work. Across the Welsh public sector, the default model is still large, time-limited programmes that rely on cumbersome, multi-stage business cases. This process is slow, …