Posts tagged "Culture Change"
A better way
If Wales wants to rise to the challenge of improving public services, we have to change how we design and deliver them. That means putting people first, adopting modern and open ways of working, drawing on the best digital practices to build services that are simple, efficient, and designed around real life-needs.
Clear, bold and accountable leadership - How we get there
Transforming public service requires clear, bold leadership. Leadership that understands the scale of the change we need that’s prepared to challenge and be challenged. Leadership with the vision, authority and staying power to drive lasting change.
Invest in modern skills and expertise - How we get there
Better public services start with the right people. Modern, user-centred services require skills that still aren’t widespread across the Welsh public sector – especially in user research, service design, content design, delivery management and engineering.
The challenge
The way we design and deliver public services is broken. For over a decade, we’ve failed to increase our state capacity as Welsh public services have faced growing pressures: rising demand alongside reduced funding. People need and expect more, but public services have failed to keep up….
Transforming public services for a modern Wales
This report outlines a strategy for transforming Welsh public services, not only to meet the urgent demands of the present but to deliver on the vision of the Well-being of Future Generations (Wales) Act 2015. We can ensure a prosperous, resilient, healthier, and more equal Wales for current and future generations.
Why this matters
Welsh public services haven’t kept up. Technology has transformed how we live, work, and connect with the world. People expect public services to be simple, fast, and user-friendly – just like everything else in their lives. But too often, government services are slow, clunky, and frustrating.