"Centre for Digital Public Services"

If Wales wants to rise to the challenge of improving public services, we have to change how we design and deliver them. That means putting people first, adopting modern and open ways of working, drawing on the best digital practices to build services that are simple, efficient, and designed around real life-needs.

Transforming public service requires clear, bold leadership. Leadership that understands the scale of the change we need that’s prepared to challenge and be challenged. Leadership with the vision, authority and staying power to drive lasting change.

Better public services start with the right people. Modern, user-centred services require skills that still aren’t widespread across the Welsh public sector – especially in user research, service design, content design, delivery management and engineering.

The way we design and deliver public services is broken. For over a decade, we’ve failed to increase our state capacity as Welsh public services have faced growing pressures: rising demand alongside reduced funding. People need and expect more, but public services have failed to keep up….